Here's how we protect your data and respect your privacy.
(Effective Date: August 28th, 2023)
(Last Updated: October 28, 2025)
The Brick Bros (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or submit your information through our contact forms.
Your name, email address, role in your company, etc.
Your bank account number, sort code, credit/debit card details, etc.
The name of your code repositories / projects, APIs & databases, URLs to GitHub / GitLab files, last commit dat, etc.
This includes information that can be used to identify you, such as your name, email address, phone number, and postal address, messages, and any information provided in contact forms. We collect this information when you fill out a contact form, request a quote, or subscribe to our newsletter.
Your URL clickstreams (the path you take through our site), pages viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions.
Your mobile phone number; opt-in/consent status; consent method and timestamp; opt-in source (e.g., website form or keyword); limited message metadata (send dates/times, delivery receipts, routing information); opt-out or HELP requests; and enrollment history. We do not sell or share this mobile information for marketing purposes.
We don’t collect any "sensitive data" about you (like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offences or alleged offences).
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact and we will delete it.
Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:
We use your contact details to answer questions, provide quotes, and deliver the metal services you requested.
If you opt in, we may send appointment reminders, service alerts, estimate confirmations, weather delay updates, and occasional promotions related to The Brick Bros. You may opt out anytime by replying “STOP.”
We collect your name, phone number, and email to schedule estimates, visits, or iron work service appointments.
With your consent, we send appointment reminders, service updates, and promotional messages. You can opt out at any time by replying “STOP” or contacting us directly.
We analyze website usage data to improve performance, navigation, and user experience.
To fulfill your requests and respond to your questions and inquiries.
We may send updates about services, seasonal offers, or special promotions—with your permission.
To tailor content or experience based on your preferences.
To improve our website structure, service delivery, and communication.
To meet all legal requirements for communication, recordkeeping, and service operations.
You have given clear consent for you to process your personal data for a specific purpose.
If you have previously given consent to our processing your data you can freely withdraw such consent at any time, you can do this by emailing us.
If you do withdraw your consent, and if we do not have another legal basis for processing your information, then we will stop processing your personal data. If we do have another legal basis for processing your information, then we may continue to do so subject to your legal rights.
Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:
In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests.
We may contact you through SMS or email to provide updates, appointment reminders, and information related to our services. By submitting your information or checking the consent box on our forms, you agree to receive communications from The Brick Bros.
SMS & Email Communication ( The Brick Bros )
We may contact you via SMS or email for appointment reminders, service updates, important account notices, and occasional promotions related to The Brick Bros.
Program Overview: Messages may include appointment confirmations, schedule changes, service notices, and promotions related to The Brick Bros. Consent is not a condition of purchase.
How You Opt In: You may opt in by submitting your phone number on our forms and checking the consent box, replying to an opt-in keyword, or providing written consent during onboarding.
Frequency: Message frequency varies.
Fees: Message and data rates may apply from your carrier.
Opt-Out (SMS): Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to end SMS from The Brick Bros. You’ll receive one confirmation message and no further SMS unless you re-opt in..
Help: Reply HELP or INFO for assistance or contact us
Carrier Liability: Carriers are not liable for delayed or undelivered messages.
Rejoining: To resume SMS after opting out, submit your number and consent again through our sign-up form or the original method.
Quiet Hours: Where required by law or carrier policy, we avoid sending marketing messages during restricted hours (“quiet hours”) based on your local time.
No Third-Party Sharing of Mobile Data: Mobile information—including text-messaging originator, opt-in data, and consent—will not be shared with third parties or affiliates for marketing/promotional purposes or for any other purpose.
See our
Terms & Conditions and this Privacy Policy for full details.
We use your contact information to confirm appointments, service details, or schedule changes related to your requests.
With your consent, we may send occasional marketing or promotional messages to keep you informed about new offers, updates, or company news.
You can opt out of SMS by replying “STOP” or unsubscribe from emails through the provided link. You can also contact us directly to manage your communication preferences.
You can exercise your rights by sending us an email, or getting in touch.
You are always in control of how we communicate with you.
Even if you opt out of marketing messages, we may still send non-promotional updates such as appointment confirmations, billing information, or policy changes.
We adhere to all applicable U.S. communication and privacy laws, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act, to maintain compliance and uphold your rights as a consumer.
If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to process transactions without personal data.
You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use our website but certain services (like Intercom) will not work effectively.
We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You can opt out from marketing by emailing us or simply getting in touch.
You can exercise your rights by sending us an email, or getting in touch.
This includes the right to ask us supplementary information about:
We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.
You can object to us using your data for profiling you or making automated decisions about you. We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behavior). Otherwise, the only circumstances in which we will do this is to provide the our marketing services.
We will give you a copy of your data in CSV or JSON so that you can provide it to another service. If you ask us and it is technically possible, we will directly transfer the data to the other service for you. We will not do so to the extent that this involves disclosing data about any other individual.
You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of our website.
Please contact us first so we have the opportunity to resolve any concerns about how your information is handled.
If we are unable to address your concern, you may file a complaint with your state’s consumer protection agency or with the Federal Trade Commission (FTC) at https://reportfraud.ftc.gov.
We do not sell personal information. We also do not share personal information for cross-context behavioral advertising. If this changes, we will update this Policy and provide a “Do Not Sell or Share My Personal Information” link.
We have physical, electronic, and managerial procedures to safeguard and secure the information we collect.
And please remember:
We store personal data on secure servers provided by our hosting partners, primarily located in the United States.We operate both from our office in Texas and through remote team locations. As a result, personal data may be processed in the United States and in other locations where our authorized team members work, as well as within secure data centers operated by our third-party service providers.
By submitting your personal data, you consent to its storage and processing as described in this Privacy Policy. If your information is transferred or stored outside your state or country, we will take reasonable steps to ensure that your privacy rights remain protected.
We will archive and stop actively using any personal identifiable information about you within 3 months from the last time you used our website. We will delete your personal data from our archives no later than 6 years from the last time you used our website as agreed with you in a separate contract.
SMS Data Retention
We keep SMS consent records and minimal messaging metadata for 24 months to maintain compliance logs, then delete or anonymize them unless a longer period is required by law or to resolve disputes.
Home service businesses like ours sometimes rely on trusted third-party providers to help us operate efficiently — for example, companies that host our website, send SMS reminders, process payments, manage scheduling, or provide customer communication tools. We only work with reputable service providers who follow strong privacy and security practices.When we use these services, it may be necessary to share limited personal data with them so they can perform the tasks we require (such as sending appointment reminders or securely processing a payment).
We only share your information when absolutely necessary and always in accordance with the safeguards described in this Privacy Policy.If personal data is transferred or processed by a third-party provider, we ensure they follow strict security requirements. Any data transfers are encrypted, handled responsibly, and generally involve only non-sensitive information needed to deliver the service.
Swain Services is dedicated to creating outdoor spaces built on faith, quality, and integrity. From design to installation, we take pride in every detail and every relationship we build.
